General terms & conditions

This site is owned and operated by Accell Fitness UK ("Accell Fitness", "we" or "us"). Registered office: Boland House, Nottingham South Industrial Estate, Ruddington Lane, Wilford, Nottingham NG11 7EP . Registered number 01858641 (England and Wales). If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please send an email to feedback@fitness-equipment-clearance.co.uk.

Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, Accell Fitness UK cannot be held liable for any errors, omissions or price changes.

Due to continuous product development specifications may change without prior notice and we may substitute a product for one of similar or better quality - please confirm upon order. All products are subject to availability.

Please consult your Doctor before using any product.

All images on the website are for illustration purposes only & to give a general guide of how the product may look once assembled. The actual product may differ slightly to that in the illustration.

All discontinued products are delivered flat packed and will require assembly by you. Installation is available at an extra charge. Contact us for charges on 0115 9822 844.

Normal delivery time is 7 to 10 working days. You will be contacted by our delivery team and given an am/pm slot.

Free delivery

All orders are free delivery to mainland UK addresses, excluding (but not limited to) the following postcodes: BT, HS, IV, AB, PH, PA, DD, KW and all offshore postcodes.

How to order

Please note that in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.

We have three methods for you to place your order - telephone, mail, and through this web site.

All orders must be paid for in full before they will be despatched. This includes any item that is put on backorder for you because it is out of stock.

Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for backorder items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfill your order.

Telephone orders

Telephone orders can be placed Monday to Friday 9.00am to 5.00pm. Have your order and credit card details ready. When placing your order by phone, you will be given an order number, which you need to keep for future reference.

Internet orders

Log onto www.fitness-equipment-clearance.co.uk and follow the online instructions. Please Note: Accell Fitness UK is at present unable to accept orders from Overseas on the website. If you require assistance or a specific quote for shipping overseas please call us on 0115 9822 844.

Credit card orders

If you are ordering by credit card the goods must be sent to the cardholders registered address.

Distance selling regulations

Under the Distance Selling Regulations you have a right to cancel your order (prior to shipment, see cancellation terms below) for any item purchased on this website, for a full refund. This does not apply to Special Order items or items made to your specification.

Specific delivery date orders

It may be possible to request delivery for a specific date. Accell Fitness UK will endeavor to make this happen but it cannot be guaranteed. Accell Fitness UK will not entertain any claim whatsoever for compensation arising from late delivery due to a third party carrier.

Order cancellation/ refused deliveries (see also Exchanges/Returns)

You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by Accell Fitness UK. Any unpaid freight charges will be deducted from your refund. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward & return carriage costs. Please also see 'Restricted Access' terms. We would therefore recommend that you ensure the product will fit and can be transported to its point of installation easily. If you need to confirm the boxed dimensions of a product please call Accell Fitness UK prior to placing your order.

Restricted access

Due to the size of some delivery vehicles, Accell Fitness UK MUST be informed of ANY restrictions regarding access for the delivering vehicles. This includes but not limited to, steps (including those required to climb to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Accell Fitness UK will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges.

Delivery terms

Please note: Due to Health & Safety regulations upstairs deliveries are at Accell Fitness UK’s discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.

Delivery

All orders are processed and shipped in the order that they are received. Normal delivery time is 7 to 10 working days and you will be contacted by our delivery team and given an am/pm slot. A card will be left if no-one is home & the goods returned to our warehouse to await your contact. All deliveries are made Monday - Friday between 8am & 4pm. Accell Fitness UK are unable to give specific times for delivery.

Shortages or damages

When the delivery team bring your order you MUST count the pieces you receive & look for any damage. It is noted on our delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to the equipment / packaging MUST be noted on the delivery note next to your signature. THE WORDS “UNEXAMINED” OR “UNCHECKED” WILL NOT BE ACCEPTED AS A CONDITIONAL SIGNATURE. You must cross out “delivered in good condition” from the carrier’s delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order in good condition. Any shortages or damages must be reported to Accell Fitness UK within 48 hours of signing. Accell Fitness UK cannot be held responsible for shortages or damages if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. All damage and shortage claims must be filed with Accell Fitness UK. For questions regarding shortages and damages call 0115 9822 844.

Collections/faulty products

In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, please contact our After Sales Service Department on 0115 982 0122.

Exchanges or returns

Our exchange and return policy is simple. If within your 7 day home approval you wish to return or exchange an item, Call 0115 9822 844 9am to 5pm Monday through Friday, to obtain a Return Authorisation Number. Accell Fitness UK will then contact you to arrange a collection date. (No returns or exchanges will be accepted without this authorisation number). All returns and exchanges must arrive in like new condition in the original boxes. You will be charged for items received back that when inspected have been found to have been used. Refunds will be obtained on completed returns only.

Buy with confidence

Your satisfaction is very important to everyone at Accell Fitness UK, if you are not satisfied with your order or have questions about your order, please call us on 0115 9822 844 between 9am and 5pm Monday through Friday, or write to:
Accell Fitness UK, Boland House, Nottingham South Industrial Estate, Ruddington Lane, Wilford, Nottingham, NG11 7EP

Installation

If you require installation on a product / products, the time between order & installation may be longer than for that of delivery only.

We will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

It is imperative that the space for the product/s has been cleared & that access is unrestricted. We must be informed at the time of placing the order where the product/s are to be installed. All prices quoted are for ground floor installations in the main building of the property or a garage at side of the main part of the building. Installations above or below ground floor or outside the main building i.e. an outhouse etc may be subject to surcharge, especially if not mentioned at the time of order. You may be asked to assist the installer to get the product/s to their location, if no help is available then a 2 man installation may be required at extra cost.

Accell Fitness UK are within their rights to refuse any installation if the installer deems the installation location to be hazardous or the request unreasonable. If the product does not fit into the area where the installation is requested & a representative of Accell Fitness UK did not measure the area, then Accell Fitness UK cannot be held responsible, therefore the customer will incur the cost of the visit. Agreed installation times must be adhered too.

Adequate parking / vehicle access must be provided by the customer. It is the customer’s responsibility to check that the installation has been carried out to their satisfaction. If the customer is not present when the installation is completed the installation will be deemed as completed to the customers satisfaction. Any subsequent visits that may be required will be chargeable at the same rate as the first visit.